Customer Service: The good, the bad and the ugly
It’s not often that I air my dirty laundry online, but a recent experience with Expedia.ca and Staybridge Suites had me run the gamut of the customer service experience that I thought was worth sharing. The issue: I had booked a trip with Expedia.ca online and simply wanted to change the type of hotel room […]
What I learned about business success from my music teacher
Yesterday I learned about the passing of Paul McKay, my high school music teacher. I can’t believe it’s been 30 years since I graduated. I have to admit that I’ll miss seeing his smiling face and big bear hugs at our upcoming high school reunion. Losing someone, even if it’s someone I haven’t talked to […]