When the world feels chaotic and divided, employees need clarity, reassurance, and a sense of
shared purpose from their organizations. Here’s what leaders and internal communicators
should be focusing on:
- Acknowledge the Uncertainty
o Avoid pretending everything is fine. Employees are experiencing stress, whether due to
global conflicts, economic instability, or social divisions.
o A simple, empathetic message like, “We recognize that there’s a lot happening in the
world that may be affecting you. We want to support you in any way we can.” can go a
long way. - Reinforce Core Values & Purpose
o When the outside world is unpredictable, an organization’s values should be the anchor.
o Remind employees why the company exists, what it stands for, and how their work contributes to something meaningful.
o Example: “In times like these, our commitment to integrity, respect, and collaboration remains unwavering. We continue to foster an environment where every voice matters.” - Create Inclusive Spaces for Conversation
o Employees may have different perspectives on world events. Provide spaces where they
can share concerns without fear of judgment.
o Host listening sessions, town halls, or even quiet reflection spaces for employees to
process events.
o Ensure facilitators are trained to navigate difficult conversations without fueling
division. - Provide Mental Health & Well-being Support
o Acknowledge that stress, anxiety, and burnout are real.
o Share resources like Employee Assistance Programs (EAPs), mindfulness sessions, or
flexible work options.
o Encourage leaders to model self-care and normalize discussions about well-being. - Encourage Constructive Action
o Employees may feel helpless in the face of global crises. Provide ways to channel their
energy into positive action:
> Volunteer opportunities
> Donation matching programs
> Internal projects that contribute to social good - Communicate with Transparency & Consistency
o When the world feels unpredictable, employees need reliable information from their
workplace.
o Be clear about what the company is doing (or not doing) in response to global issues.
o Avoid performative statements—authenticity builds trust. - Remind Employees That They Belong
o Inclusion is critical during divided times. Reinforce that every employee is valued, respected, and safe at work.
o If necessary, revisit and communicate policies around workplace respect, inclusion, and zero tolerance for discrimination.
By leading with empathy, clarity, and a focus on shared values, organizations can be a source of
stability for employees navigating a complex world. How does this align with the challenges
you’re seeing in organizations right now?
Inner Strength Communication would love to help. Contact us or book a 30-minute discovery
call so we can get to know each other.
Inner Strength Communication Inc. is a strategic internal communication consultancy dedicated to enabling,
engaging, and empowering employees to drive organizational success. Founded by Priya Bates, a globall
recognized internal communication expert, Inner Strength Communication believes that business success starts
from the inside out—by aligning employees with purpose, strategy, and culture.
We help organizations connect the dots between words and actions, values and behaviors, strategies and results,
and brand promises with employee and customer experiences. Our expertise spans internal communication
strategy, change management, employee engagement, and inclusive leadership communication.
With a track record of delivering measurable business impact, Inner Strength Communication partners with
organizations worldwide to build high-performing workplaces where informed, included, and inspired employees
contribute to innovation and long-term success.
