The problem with internal communication and technology
I recently had a great conversation with Dan St. Louis of SocialChorus, a growing global workforce communications platform. We talked about the challenges his team experienced working with organizations and communication professionals considering adopting new technologies and launching internal apps. He had recently polled his sales team, a group that meets with potential clients around the world, […]
Top 10 Positive Employee Engagement Outcomes
As a consultant who specializes in Internal Communication, I have the chance to speak to a variety of executives looking for support. When asking about employee engagement, I push them to be very clear about what engagement means to them. Gone are the days when we simply measured retention rates and above-and-beyond effort. Positive engagement […]
Purpose, Passion and Gratitude
This is the time that we all reflect on the past year, and plan for the next one. I consider myself blessed to do what I love every day and I want to thank our clients, my extended team and my communication colleagues for their contribution to our success. Although plans may change from year […]
Free PD: Lack of budget no longer an excuse for learning
I’ve always been a big believer in life-long learning and investing in myself. From making the decision to pay for my own IABC membership for the first few years of my career, to soaking up every book, article and opportunity that presented itself, I believe professional development (PD) has been a key contributor to my […]
How unions engage
For the majority of my corporate and consulting career, I have worked for corporations and have had the opportunity to support unionized environments from the employer side successfully. In 2017, I had the unique and wonderful opportunity to work inside a union and it helped reinforce my dedication to employees who bring our organizations to […]
Less judgement. More empathy.
I remember my husband and I having a conversation on homeless youth after a documentary had aired talking about young people who were out on their own because they simply didn’t want to follow the rules at home. It justified my reason to not give to those in the streets. I don’t know how they […]
Top 10 Quotes from the Strategic Internal Communication Conference
I have to admit that I am still recovering from last week’s first Strategic Internal Communication Conference in Toronto. This is the first of a series of blogs that will share insights from the conference and feedback from attendees. I first what to say thank you to all speakers, sponsors (Poppulo and Contact Monkey) and […]
Treat internal communication during change as an investment, not a cost
This morning, my husband sent me a headline of Sobeys (a Canadian grocery retailer) CEO, Michael Medline, stating that they would not “screw up” their recently-announced acquisition of Farm Boy (a smaller grocery retailer). It’s not often that a CEO proactively makes a bold statement like that and I have to admit that I am just a […]
Next Level Report confirms strategic internal communication opportunity
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Ethics and Respect for Expertise
Over the last few months, I’ve heard a recurring theme amongst my colleagues about tactics organizations and individuals are using to gain ‘free’ services and advice from experts. As a consultant, something about this conversation has touched a nerve and I feel we need to talk about it openly. It’s one thing when someone reaches […]
When traditional PR practitioners and agencies try and deliver internal communication
There has never been a better time to be a strategic internal communication professional. I’m amazed at how many leaders and organizations are reaching out for support to align their employees and internal audiences to help deliver their business goals. Even technology solutions are now focused inside-out to engage employees operationally in delivering results. My […]
What’s the difference between a Trainer, Coach and Facilitator?
When I started my Communication Career, I never realized there would be so many opportunities to use my skills. As Communication Professionals, we have to understand our stakeholders; educate people about programs and processes; ensure diverse viewpoints are heard; and consult with internal and external partners to help them accomplish their goals. That’s why it […]