Most internal communication, human resources and leadership programs focus on Ten Steps, Case Studies, How-To, and Technology solutions that talk about the same-old, same-old. I realized a few years ago that my approach to communication was different. I thought of it as the glue that connected disparate areas and integrated them to make ordinary organizations accomplish extraordinary feats. It was a little about doing stuff in your own little box, but more about thinking, risk-taking, listening and collaborating to build inner strength.